Envy 7640 and connect printer to update HP instant ink status message

[MTX1]

My Envy 7640 printer is connected to wireless. Diagnostic results show a "Pass" across the board. Signal quality is "Excellent." I am not using instant ink cartridges.

When I print, I get a message on the printer display to "connect printer to update HP instant ink status." If it select "OK" (vs. Connect) it will print, but otherwise it will not. At one point I was in the instant ink program but I am no longer signed up for that program. I bought the printer two years ago and gave up on it due to all of the setup issues but am now having to use it. I checked for updates already and did that. 

I do not want to see any more messages about the instant ink and I don't want to have to manually select "ok" on the printer every time I want to print something. 

Thank you.

[A4Apollo · Accepted solution]

Hi! @MTX1, Welcome to HP Forums, this is a great place to get support, find answers and tips.

I understand you have cancelled instant ink program but you keep getting connect the printer to update HP instant ink status error on your printer.

Don't worry I'll try my best to help you out.

Did you make any changes to your printer?

Splendid analysis and remarkable patience shown. It is immensely appreciated.

Try disabling the web services on your printer to solve the issue.

And here's the step by step guide for you listed below: 

Disable Web Services:

1. On your printer control panel, touch or press the HP ePrint icon or button, and then touch or press Settings.

If your printer control panel does not have an icon or button, navigate to Web Services Setup, Network Setup, or Wireless Settings to open the Web Services menu, depending on your printer model.

2. Select Turn Off, Disable, or Remove, depending on your printer model.

3. Follow the on-screen instructions to turn off Web Services.

Or

To remove Web Services, complete the following steps:

1. From the printer control panel display, touch (HP ePrint), and then touch Settings.
2. Touch Remove Web Services.

If the issue still persists try restoring the network settings to default and connect the printer back to the network using wireless setup wizard.

If you're using an Ethernet Cable network connection, please disconnect the Ethernet Cable now
On the front panel of your Envy select Setup
Select Network Setup
Select Restore Network Defaults
Choose Yes

Refer this article to know more information about the wireless setup. Click Here

Refer the printer user guide to know more information about turning off web services. Click Here

Note: Refer page 29 for more information.

Also, refer this article to know more information about using HP connected account. Click Here

Note: Refer FAQ section for more information.

Refer this article to know more information about cancelling instant ink service. Click Here

Let me know how this works!
 

You have a good day ahead! 🙂

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