Envy 7640 connected to network wirelessly but won't print, and appears offline to laptop

[queenratty]

Hi guys.

For some reason, when I went to print my printer no longer showed up in the options.  

I reinstalled all the software on my laptop, and I reset the wireless settings on the printer.  The printer is saying it's connected so that's not the issue.  Also, when I put the printer's IP address into the browser and looked about, it also said that the printer was connected.  It even let me print the web page wirelessly.  

I really am at my wits' end trying to figure this out.  I tried to download HP's print doctor but it couldn't find the printer.  The only way I could install the printer onto my laptop was through a cable between the two.  As soon as I unplug that I'm dead in the water.  

Grrrr....  

Can anyone help please?  

[Jeet_singh]

Hi @queenratty,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. I came across your post and wanted to assist you. I see from the post that you are having an issue with the printer not working. Don't worry as I have a few suggestions which should help you to resolve this issue.

Kudos to you for trying out the steps before reaching out to us.

Hard reset on the printer, router, computer and other devices on the same network.

The following steps temporarily disconnect network and Internet connections and require restarting your computer. Complete any tasks or downloads in progress before continuing.

1. Press the Power button on the printer to turn it off.

2. Disconnect the power cord from the rear of the printer.

3. Disconnect the power cord from the wireless router.

4. Turn off the computer.

5. Wait for 30 seconds.

6. Reconnect the power cord to the wireless router.

7. Wait for 30 seconds, or until the router is fully on and ready

8. Turn the computer back on.

9. Wait for the computer to reload

10. Reconnect the power cord to the rear of the printer.

11. Turn the printer back on.

Let’s try assigning a static IP to try and fix this issue. Follow the steps below:

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
• Type the IP address on your web browser to obtain the printer EWS page on your computer.
• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Once done, reinstall the printer drivers. Follow the steps below:

• Unplug the USB cable from the printer and computer if present.
• Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
• Restart your computer.
• Now click on http://ftp.hp.com/pub/softlib/software13/printers/en7640/EN7640_Full_WebPack_40.11.1135.exe  to download and install the updated printer drivers.
• In the connection type window, select “Wireless” and follow the on-screen instructions to complete the installation.

Please let me know if this resolves the issue, or if you require further assistance!

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[jimtheg8r]

These are ridiculous instructions. Reset on all devices in a network? GMAB and thanks for nothing.