Envy 7640 prints purple instead of black

[John3294]

My Envy 7640 copies in black but prints in a light purple.  My Tri-color cartridge is empty and my black cartridge was indicating low so I replaced the black with a new HP 62 black cartridge.  I left the empty Tri-color in as I don't have any replacement for it on hand.  I would think I could print in black however but it comes out light purple.

[Jay_G24]

Hi @John3294,

 I'd like to help!

To better assist you - 

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

While you respond to that, let's print a Print Quality Diagnostic page

1. Load plain white paper in the tray.

2. Print the report.

   • Printers with a touchscreen or menus: On the printer, open the Settings or Setup menu, touch Tools or Reports, and then touch Print Quality Report or similar.

Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

single cartridge mode 

The printer you own can work in single-cartridge mode, wherein the printer will be able to print with one cartridge in the printer.which will help us identify if its a cartridge issue or a printhead issue 

To try single-cartridge mode follow the below steps:

remove the black ink from the printer, leave the color in and try printing 

then remove the color ink and, insert the black  in and try printing 

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[John3294]

It prints out in the correct format/layout. 

I'm using Outlook emails and Word and Excel.

It's printing in black now since I removed the Tri-color cartridge.

Thank you.

John

[Jay_G24 · Accepted solution]

You're welcome 🙂

Is the issue resolved?

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!