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‎06-08-2019 03:27 PM - last edited on ‎06-08-2019 03:53 PM by Retired

HP Recommended

I have the same problem and I have worked through all of the advice given by HP Support without resolving the problem. The advice to just change the ink cartridge is ridiculous as this problem has been reported on many different HP printers and HP should be able to provide an answer instead of asking customers to replace there 'faulty' cartridge. I now have a black and white printer.

2 people had the same question
1 REPLY 1

‎06-11-2019 03:12 AM

HP Recommended

Hi @MIJORDAN

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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