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‎06-22-2020 06:39 PM

HP Recommended
Product: Envy 7640
Operating System: macOS 10.15 Catalina

Old cartridge, new cartridge, every cartridge!! Cyan won't print! Anything I can do??

 

Thanks!

2 people had the same question
1 REPLY 1

‎06-27-2020 07:54 AM - edited ‎06-27-2020 07:54 AM

HP Recommended

@fastrichie, Welcome to the HP Support Community!

 

Kindly perform steps 11, 14, and 9 from this document. This document helps to resolve print quality issues.

 

Update the printer firmware

Go to Setup > Tools > Update the printer > Check now

 

If you have used multiple ink cartridges and the issue persists, this could be a hardware issue with the printer. 

 

Please reach out to the HP Support in your region regarding the service options for your printer. 

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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