Envy Photo 7130 Ink Cartridge issue

[stuplumley]

Hi.  I've just started getting the "Cartridge Problem - remove and reinstall the indicated cartridge" on my printer.  I went through trouble shooting (cleaned the heads etc) and eventually received a new black cartridge.  The error still occurs.  The internet seems to suggest this is now a fairly common issue and might be related to a recent firmware update.

I was able to print with just the colour cartridge, but after removing and reinstalling the printer today, I am also getting Instant Ink related issues (printer not recognised in my HP account) and I cant even print using the colour cartridge now.

Presumably I'm still paying for my Ink subscription.

Any ideas?  I think I will need to buy a new printer, as this had already wasted hours of my time.  Shame, it was a great printer for 3 years and seems to have failed for non-mechanical reasons now that it is out of warranty.

[Jay_G24]

Hi @stuplumley,

I'd like to help!

I understand you are facing a cartridge issue and an instant ink account error.

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

Have a great day!