Envy Photo 7830 screen off

[Mtferbo]

Hello!

I have an Envy Photo 7830 printer and, all of a sudden, the built-in screen has gone completely off, black.

The printer still works, but I am unable to tell, for example, how much ink i have remaining and, of course, send faxes.

I have downloaded the update firware utility and the firmware appears to be current.

Any ideas? Would a reset be useful? If so, how can I do it?

[Barachiel · Accepted solution]

@Mtferbo

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with the printer. I will be delighted to assist you here. 

This look's like a hardware failure.

In this case, I'd request you to speak to the support team for further assistance. 🙂

1) Click on this link - http://www.hp.com/contacthp/ 

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

Fill the web-form and proceed further.

Feel free to reach out if need any other assistance.

Thanks,

[Mtferbo]

Hello again. 

I am writing from Spain and it appears that for out-of-warranty products I have to pay in order to contact HP via phone... without even knowing if my issue will be solved!

[Barachiel]

@Mtferbo

Thank you for the update,

I appreciate your time and efforts, 

This look's like the display itself has gone bad, and hence I requested you to talk to the support team.

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And select Accepted as solution to help others find the same solution as you have.

Take care now and do have a fabulous week ahead. 🙂