Envy Pro 6458 All In One Printer Flashing Amber Light Letter "I"

[WendyMalo]

Hi,

I have a blinking "i" light.  I pressed it down for 3 seconds and it prints an information page.  It tells me my Instant Ink payment method needs updating.  I updated it.  It also tells me the printer is not connected to a network but wireless is turned on.  I have unplugged, plugged back in multiple times.  I've taken the ink cartridges out, unplugged and re-plugged back in and reinstalled the cartridges.  Still not fixed.  I don't know what to do to repair.  

Thanks,

Wendy

[Nal_NR]

Hi @WendyMalo,

Welcome to the HP Support Community. 

I'd like to help!

Kindly perform the steps mentioned in this document and see how it goes. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[WendyMalo]

None of the issues noted in the document describe my issue.  I repeat:  My “I” symbol is blinking amber colored. There are no other blinking lights. 

[Nal_NR]

Hi @WendyMalo 

Thank you for performing the recommended steps, I see that it has not helped. 

Perform a power reset on the printer.

1. Turn the printer on, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
      NOTE: HP recommends connecting the printer power cord directly to the wall outlet
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer, if it does not automatically turn on.
9. Wait until the printer is idle and silent before you proceed.

Also, update the firmware: Click here

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Terry346]

Hi, I am having the same problem with a HP Deskjet Plus 4100 series printer the letter "I" doesn't stop blinking and I have tried all this and nothing. I can't print at all help.