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Guidelines
To resolve issues with 0xb90c05a4 error on your OfficeJet series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎01-26-2022 08:08 AM

HP Recommended
Product: HP ENVY Photo 6232 All-in-One Printer
Operating System: Android 8.0 Oreo and older

After the start up, coming a message:

Can not print.  Visit/ hpinstantink.com/ for instructions 

I have been there, but cannot find any useful information. 

Help

ALEX 

Category:
3 REPLIES 3

‎02-03-2022 09:17 AM

HP Recommended

@Alex08012011

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  • Could you share the screen where it's displaying an error message? 

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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‎02-03-2022 10:47 AM

HP Recommended

Hello Echo_lake

Thank you  for responding 

Here is the photo of error message 

20220203_184050.jpg

 

Was this reply helpful? Yes No

‎02-05-2022 12:09 PM

HP Recommended

@Alex08012011

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

This means that your printer has lost connection with the Internet. When your printer is disconnected, HP Instant Ink cannot update its status and the Instant Ink cartridges will stop working.

 

The procedure for connecting a printer to the Internet is a little different for each printer. Try these steps:

  1. Turn the printer off, wait 10 seconds, and then turn the printer back on. It may automatically connect to the Internet.
  2. Press the Info button on your printer’s front panel to print a page with information about re-connecting.
  3. Go to support.hp.com, enter your printer model number, search for a document for “printer offline” or “connectivity issues” and follow those instructions.

Once your printer is connected to the Internet, go to Instantink.com and click the link to Sign In, which is located at the top right of the page, or under the 3 horizontal lines if you are on a mobile device.  On your account home page, click the circular arrow in the top right corner of the Status section. Your printer should go from red “offline” to green “online” status.

 

And, also refer to the article: HP Instant Ink - Solve problems
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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