Envy photo 7134 stuck in boot up

[Kenny1119]

When plugging the printer in it is getting stuck in the boot up process. The power button doesn’t seem to work to turn it off once plugged in. 

 

[Sneha_01]

Hi @Kenny1119,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When your HP Envy Photo 7134 printer is stuck in the boot-up process and the power button doesn't respond, it can be concerning. Here are steps you can take to troubleshoot and potentially resolve this issue:

1. Perform a Power Reset

Unplug Power Cord:

• Disconnect the power cord from the printer and from the power outlet.

Wait for a Few Minutes:

• Allow the printer to sit idle for about 5-10 minutes to discharge any residual power.

Reconnect and Power On:

• Plug the power cord back into the printer and then into the power outlet.
• Turn on the printer using the power button.

2. Check for Physical Obstructions

1. Inspect Printer Interior:
   • Open any accessible printer covers or trays and check for any paper jams, foreign objects, or obstructions that may be hindering the startup process.
   • Clear any obstructions carefully following the printer's manual instructions.

3. Update Firmware

1. Firmware Update:
   • Visit the HP Support website and check if there are any firmware updates available for your HP Envy Photo 7134 printer.
   • Download and install the latest firmware update following the provided instructions.

4. Perform a Hard Reset (if necessary)

1. Hard Reset:
   • If the printer remains unresponsive after a power reset, perform a hard reset:
     • Press and hold the power button on the printer for about 10-15 seconds until the printer powers off.
     • Release the power button.
     • Wait for a few seconds, then press the power button again to turn on the printer.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support