Envy printer 6032e stopped working

[33printer]

Stopped working on Tuesday.     The purple light moves from centre to sides and doesn't fully connect to the internet.   I relocated to another location and the same happens.

[Max3Aj · Accepted solution]

@33printer, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
The moving purple light on your HP ENVY 6032e printer typically indicates that it's trying to connect to a Wi-Fi network but isn’t successful. Since the issue persists even after relocating, it's likely not tied to a specific router or network. Here's a step-by-step way to get it back online:

Step 1: Power Cycle Everything

1. Turn off the printer and unplug it from power.
2. Turn off your router and unplug it for 30 seconds.
3. Power the router back on and wait 2–3 minutes for it to fully boot.
4. Plug in and power on the printer again.

Step 2: Reset the Wi-Fi on the Printer

Let’s reset the printer’s Wi-Fi settings so it can reconnect:

• Method A: Use Wi-Fi Reset
  • Press and hold the Wireless button (📶) and the Cancel button (🛑) on the printer for 5 seconds.
  • The purple light should stop, and the printer should enter setup mode (the light should start blinking blue).
  • Now it’s ready to connect again.

Step 3: Reconnect Using the HP Smart App

If you haven’t already:

1. Download the HP Smart app on your phone or Windows PC:
   • HP Smart for Windows
   • HP Smart for mobile
2. Open the app and tap Add Printer.
3. The app should detect the printer in Setup Mode (blinking blue light).
4. Follow the prompts to connect the printer to your Wi-Fi network.

Optional: Factory Reset (If Nothing Works)

If your printer still won’t connect:

1. Press and hold the Wireless (📶) and Back (↩) buttons on the back panel until all LEDs flash.
2. This will factory reset the printer.
3. Then retry setup via the HP Smart app as described above.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[33printer]

Very useful.    Thank you.