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Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎01-08-2025 01:28 PM

HP Recommended

Went to print something and incompatible cartridges error appears. When I removed colour cartridge there was ink on the chip part that says do not remove. Authentic hp 61 cartridge. Tried cleaning. Print head cleaning, no luck..

 

Any help would be appreciated.

Category:
1 REPLY 1

‎01-08-2025 02:40 PM

HP Recommended

To check if an HP ink cartridge is genuine, look for a security label on the cartridge, scan the QR code on the label with your phone, and then go to HP's website hp.com/go/ok to verify the serial number on the label; if the label appears tampered or the serial number doesn't validate, the cartridge is likely not genuine.

Envy reference

 

See page 78 of user manual for cartridge handling

 

envy error codes

Error_CodesDescription
E0Unusable_cartridge
E1Paper_size_mismatch_error
E2Sensor/Paper_length_mismatch_error
E3Ink_carriage_stall
E4Paper_jam
E5Scanner_failure
E6General_printer_error
E9Update_error
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