Eprint not working

[nigelkili]

hello - i wonder if you can help.   Today - have been trying to print using the eprint service that has always worked.   Have tried multiple times through the day -- a few times I got a mail back saying the print request had been submitted but 99% of the time no email confirmation - and it never actually printed.   Has been working perfectly for the last 3 years.,...

have checked the email web services is enabled,   printer is connected to the internet.

any suggestions would be appreciated

Thanks

nigel

[Kumar0307]

@nigelkili, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to ePrint. If you have not made any changes to the settings, try again after 24-48hours as the service may be down.

Let us try these steps:

Restart web services on the printer

Click here to know how to turn off web services. Refer to this document to know how to turn it on.

1. Make sure the email meets ePrint requirements.

   • Enter only the printer email address in the To field. Multiple email addresses might cause the ePrint job to fail.

   • Add text in the Subject field. A blank subject field might cause the ePrint job to fail.

   • Attach no more than 10 files. The total size of the email, including attachments, cannot exceed 10 MBs.

   

2. Make sure the file attachment is compatible with HP ePrint.

   • Photos must be a GIF, JPG, PNG, BMP, or TIFF file and have at least a resolution of 100 pixels.

   • Documents must be a PDF, HTML, TXT, Microsoft Word, PowerPoint, or Excel file. Digitally signed, encrypted, or password protected documents are not supported.

   By default, ePrint jobs print single-sided, and in the same color and orientation as the original. Documents print on either letter or A4 paper, and photos print on 101.6 mm x 152.4 mm (4 in x 6 in) paper.

3. Make sure the sending email address has permission to use your printer. Sign in to your HP Smart account. Under ePrint Access, select Open to Anyone so anyone can send ePrint jobs, or select Allowed, enter an email address, and then click Add.

If the issue persists, try after a day or two as it could be that the ePrint service is temporarily down.

Hope this helps! Keep me posted. 

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Have a great day!