cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
75
Flag Post

Erase all memory in printer

HP Recommended
HP OfficeJet 6500 a plus all in one printer

I am updating this product to a new HP printer. I want to make sure that all the information and memory on the printer is deleted before I get rid of it.  I followed the directions that was given to me in the HP community. But how do I double check that I did it correctly and that the memory is in fact gone? Well the factory reset erase the memory?

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
14,205 14,199 935 1,110
Message 2 of 2
Flag Post
HP Recommended

@Vldnyc, Welcome to the HP Support Community!

 

The printer does not save any user information. It only saves the printer settings and the fax numbers if stored by the user. Yes, the factory reset will delete these data on the printer.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation