• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
To resolve issues with 0xb90c05a4 error on your OfficeJet series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP ENVY 6458e All-in-One Printer
Microsoft Windows 11

the printer displayed  Error-0, replaced both ink cartridges with new HP cartridge
the errror didn't clear after the cartridges were replaced

also cleaned the contacts and reseated the cartridges

 

Printer continues to displaying Error-0

1 REPLY 1
HP Recommended

Found this in a HP service Post 

tried all 4 items, 

 

Here's how you can troubleshoot the issue:

1. Power Cycle the Printer
Turn off the printer and unplug it from the power source.
Wait for about 60 seconds to let the printer reset.
Plug the printer back in and turn it on to see if the error goes away.
2. Perform a Hard Reset
Turn off the printer.
Unplug the power cord from the back of the printer.
Wait for 60 seconds.
Plug the power cord back in and turn the printer back on.
This can help reset the printer’s internal components and may resolve minor software glitches that can cause errors like Error 0.
3. Check the Ink Cartridge Installation
Even though you’ve replaced the ink cartridges, it's still a good idea to double-check that they’re properly installed.

Remove the cartridges and inspect them for any protective packaging (like a plastic strip) that you may have missed.
Reinstall the cartridges, making sure they are clicked into place properly.
Ensure that the cartridge contacts (the small metal or copper contacts) are not obstructed or dirty.
4. Clean the Cartridge Contacts
Dirty or obstructed contacts on the ink cartridges or inside the printer can cause issues:

Turn off the printer and remove the ink cartridges.
Use a soft, lint-free cloth to clean the metal contacts inside the printer where the ink cartridges connect.
Gently clean the contacts on the cartridges as well (using a dry cloth or alcohol-based wipe).
Reinsert the cartridges and try printing again

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.