Error 00829C98 on HP Envy Photo 7164, won’t clear, unplugging didn’t work

[Tengar]

HP Envy Photo 7164 

00829C98 when turned on

unplugging and replugging doesn’t do anything 

when turning back on there is a message that goes away saying the printer was turned off improperly, then the 00829C98 message is all that shows on the printer screen

[Kumar0307]

@Tengar, Welcome to the HP Support Community! I’m here to help.

I see that the printer is stuck on this error and you are not able to bypass it. Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

If this does not help, unplug the power cable and hold the power button down for 10-15 seconds and release it. Power on the printer and check.

If the error persists, I'm afraid there are no other steps to be performed.

• I've sent you a private message with further instructions to resolve this issue.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[Tengar]

Thanks for your reply but it didn’t work 

[GeorgeSLC]

This has happened to me as well.  

I will get this information briefly before it freezed on the blue screen with the error code of 00829C98:

Improper Shutdown

NOTICE: The printer was not turned off

properly.  To avoid damaging the

printer, always press the "( ' )" button to

turn it off.

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The plan to turn off and back on does not work.  and no one seems to know how to fix this problem!  Frustrating, and quite disappointing.