Error 0XB94DA7E6 in printer 4657.

[paul2507]

My printer 4657 went in error 0XB94DA7E6. I performed a reset by power off as your suggestions. Printer doesn't switch ; tryng again the screen appears light blue. Tryng again noe appears error =X011A17FF      DOT11_Private.

[Max3Aj]

Hi @paul2507, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
The error codes 0XB94DA7E6 and 0X011A17FF on your HP OfficeJet 4657 printer suggest a firmware or hardware issue. Since your printer is stuck on a light blue screen or showing different errors, follow these steps to troubleshoot:

Perform a Hard Reset

1. Turn off the printer and disconnect the power cord from both the printer and the wall outlet.
2. Wait 2-3 minutes.
3. Press and hold the Power button for 30 seconds to discharge any residual power.
4. Plug the power cord back directly into a wall outlet (avoid surge protectors).
5. Turn the printer on and check if the error persists.

Check for a Corrupt Firmware

If the printer does not start correctly:

1. Perform a Semi-Full Reset (This will reset settings but may help recover the firmware).
   • Unplug the power cable.
   • Hold # (pound key) + 3 on the printer’s control panel.
   • While holding, plug in the power cord and turn the printer on.
   • Release the buttons when the HP logo or a reset screen appears.
   • If the issue persists, repeat the steps with # + 6 and then # + 9.

Reinstall the Firmware (If Accessible)

If the printer turns on but is stuck in an error state:

1. Connect the printer via USB to your PC.
2. Download the latest HP firmware update from HP's official website.
3. Run the firmware updater and follow the on-screen instructions.

Check Wireless Module (DOT11_Private Error)

The DOT11_Private error suggests a Wi-Fi module issue. If the printer turns on but cannot connect to Wi-Fi:

• Try printing with a USB connection instead of Wi-Fi.
• Disable wireless connectivity:
  • Open Setup > Network Settings.
  • Disable Wireless (Wi-Fi) and restart the printer.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support