Error 0x6100004a (no paper jam; cartridge carrier stuck)

[Yvette1270]

I can not remove the ink cartridges. They are stuck to the right side of my printer. I use hp instant ink service so all cartridges are authentic. It tells me there is a paper jam but there is no paper stuck anywhere I can see.

[Kuroi_Kenshi]

Hi @Yvette1270,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Check for Paper Jam Thoroughly

Although you mentioned there is no visible paper stuck, it’s best to double-check areas where paper jams can occur:

1. Open the Access Doors: Carefully inspect inside all accessible areas.
2. Remove Tray: Pull out the paper tray and check for jammed paper within.
3. Rear Access: Open the rear access door to inspect for paper jams.
4. Automatic Document Feeder (ADF): Check the ADF for any paper pieces.
5. Use Flashlight: Sometimes small pieces of paper can be difficult to spot.

2. Reset Printer

Performing a printer reset can resolve error messages and help you clear any software glitches:

1. Turn Off Printer: Use the power button to turn off the printer.
2. Unplug Printer: Disconnect from the power source.
3. Wait for 60 Seconds: Allow the printer to sit unplugged.
4. Plug Back In: Connect the printer to the power source and turn it on.

3. Manually Move the Cartridge Carrier

If the ink cartridges are stuck to the right, you might need to manually move the cartridge carrier:

1. Turn Off Printer: Ensure the printer is powered off.
2. Open Access Door: Open the ink cartridge access door.
3. Look for Obstructions: Check for any obstructions that might be preventing movement.
4. Gently Move Carrier: Carefully and gently, try to move the cartridge carrier to the center. Do not force it.

4. Check Ink Cartridge Position and Alignment

Ensure the ink cartridges are correctly seated and aligned:

1. Open Ink Cartridge Access: Open the ink cartridge access door.
2. Press Down on Cartridge: Gently press down on the ink cartridges to ensure they are properly seated.
3. Remove Cartridges: If possible, remove the ink cartridges by pressing them inward and lifting them out. Repeat the reverse process to reseat them.

5. Reinstall Ink Cartridges:

1. Turn On Printer: Ensure the printer is powered on.
2. Open Access Door: Open ink cartridge access door.
3. Remove/Replace Cartridges: Gently push down on each cartridge to release it, then lift out. Reinstall by matching colors and sliding in until they click into place.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Yvette1270 · Accepted solution]

Hi Kuroi_Kenshi,

Those were all solutions that I tried before making the post.  However, I could not move the cartridge carrier at all, not even with force.  Exhausting all options, I decided to spray some cleaning duster around the carrier rod, and magically, the printer started working.

Thanks for your help!

Marlo

[Kuroi_Kenshi]

Hi @Yvette1270,

A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Best Regards,