Error 0x80040154

[Akya01]

Ladies/Gentlemen,

My Hp8710 will not print PDF files, no problems with other files.

I get the message:

" In the printer occurred a suddenly configurationproblem. 0x80040154.  Let the app change my printing preferences"

Please tell me how to fix this problem.

Thank you in advance for your answer.

Hugo [removed per Rules Of Participation]

[Raj1788]

@Akya01

Thank you for joining HP Forums. 

This is a great place to get support, find answers to your technical queries.

I suggest you do a Hard Reset

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Then, use this link: https://support.hp.com/in-en/document/c01879546 and follow the troubleshooting steps that could fix the issue.

Keep me posted, how it goes! However, we'll try and follow up in next 24 to 48 hours to doublecheck on the issue.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[evelyn80]

hp printer envy7624  hp laptop 

[evelyn80]

printer is hp 7645 lap top is hp pavilion