Error 0x800f020b

[Cuca2]

Windows 11 actualizations - still show report  error of instalation 0x800f020b.

No support help!!!

[A_Gayathri · Accepted solution]

Hi @Cuca2,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

The error code 0x800f020b typically indicates a driver installation issue. Here are some steps you can take to resolve this error for your HP OfficeJet Pro 7740 Wide Format All-In-One Printer:

Step 1: Uninstall the Printer Driver

Open Device Manager:

• Press Windows + X and select Device Manager.

Locate your Printer:

• Find your HP OfficeJet Pro 7740 under the "Printers" or "Print queues" section.

Uninstall the Driver:

• Right-click on the printer and select Uninstall device.
• Confirm the uninstallation.

Step 2: Remove the Printer

Open Printers & Scanners:

• Go to Settings > Devices > Printers & scanners.

Remove the Printer:

• Select your HP OfficeJet Pro 7740 and click Remove device.

Step 3: Delete Temporary Files

Open File Explorer:

• Press Windows + E.

Navigate to Temp Folder:

• Type %temp% in the address bar and press Enter.

Delete Files:

• Delete all files in the Temp folder.

Step 4: Install the Latest Driver

Download Latest Driver:

• Go to the HP Support website and download the latest driver for your printer.

Install the Driver:

• Run the downloaded driver file and follow the on-screen instructions to install it.

Step 5: Run Windows Update

Open Windows Update:

• Go to Settings > Update & Security > Windows Update.

Check for Updates:

• Click Check for updates and install any available updates.

Step 6: Use HP Print and Scan Doctor

Download HP Print and Scan Doctor:

• Go to the HP Print and Scan Doctor download page.

Run the Tool:

• Follow the on-screen instructions to diagnose and fix any printer-related issues.

Additional Troubleshooting Steps:

• Restart the Printer and Computer: Restart both your printer and computer after completing the above steps.
• Disable Firewall/Antivirus Temporarily: Sometimes, security software can interfere with driver installation.
• Check for Windows Update Issues: If Windows Update itself is causing issues, you might need to troubleshoot Windows Update.

Refer to this document: HP OfficeJet Pro 7740 Wide Format All-in-One Printer series User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.