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Guidelines
To resolve issues with 0xb90c05a4 error on your OfficeJet series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎01-09-2021 07:15 PM

HP Recommended
Product: HP 6853
Operating System: Microsoft Windows 10 (32-bit)

There are numerous posts concerning this error.....I have followed so many of them it is crazy.

 

Despite doing everything under the sun listed...I still have the error.

 

Surely HP cares enough to have a single source of information to solve this,

 

 

Category:
1 person had the same question
2 REPLIES 2

‎01-18-2021 05:44 PM

HP Recommended

I've the same problem. 5hours without any perspective. What is goin on HP??!!
I receive the error printhead may missed or damaged. No its inside. and it is surely not damaged. yes I have changed alot of printcartridge too. (they are green marked as good)

Also it isnt possible to update the firmware. something is going wrong...

no chance. no beauty. what does hp in the world and with it.

fail:

https://support.hp.com/ch-de/document/c04243423

https://support.hp.com/ch-de/document/c04247890

https://support.hp.com/ch-de/document/c05450499

the device is not on that list:

https://support.hp.com/ch-de/document/c05256301

 

and now we have found the solution (obsolescence😞

https://www.digitec.ch/de/s1/product/hp-cr324a-drucker-zubehoer-13015077?gclid=EAIaIQobChMI1-Os_tqm7...

 

i'm so angry HP! All the hours, only because you are not men enougth to tell the world: it's not enought to buy overpriced original cartridges, you also have to buy a printhead. All the people they don't know bring it to the dump and buy another I hopefully not an hp device.

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‎01-20-2021 07:25 AM

HP Recommended

@5hoursOfPain @TenaciousToad

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I appreciate your efforts to try and resolve the issue.

If you have cleaned the print head and performed everything in this document: Error code '0xC19A0005' Then the printhead needs to be replaced.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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