Error 0xc19a0013 for HP OfficeJet 8610

[WesternMama]

The printer has ceased operating due to this error (0xc19a0013: Printhead missing, not detected, etc).

Before I start disassembling the printer b/c it's likely a software error since printer was working perfectly prior to this error, I'm looking for help.  

[A_Gayathri]

Hi @WesternMama,

Welcome to the HP Support Community

I understand you are facing an issue with your Error 0xc19a0013 for HP OfficeJet 8610. Not to worry I will help you to get a resolution to resolve the issue.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Try the steps recommended below.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.

Reseat the printhead up to three times

Sometimes error messages persist after inserting the printhead. To clear any error messages, reseat the printhead by repeating all steps in this solution up to three times.

Refer to this article to further troubleshoot print head issues with your printer. Click Here

I hope this helps! Keep me posted. 

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