Error 0xc19a0023

[ChristopherQ]

I have the following error...what does this mean?

Error 0xc19a0023

I tried putting new ink cartages in but it still appears

[Garp_senchau]

@ChristopherQ, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Error code 0xc19a0023 on the HP OfficeJet Pro 8720 All-in-One Printer typically indicates a problem with the ink system, such as an issue with the printhead or the ink cartridges. Here are some troubleshooting steps to resolve this issue:

Step 1: Reset the Printer

1. Turn the printer on, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
4. Wait at least 60 seconds.
5. Reconnect the power cord to the wall outlet or power strip and to the rear of the printer.
6. Turn on the printer.

Step 2: Check and Clean the Printhead

1. Open the ink cartridge access door.
2. Wait until the carriage is idle and silent before you continue.
3. Remove all the ink cartridges.
4. Lift the printhead latch.
5. Remove the printhead by lifting it straight up.
6. Clean the electrical contacts on the printhead using a lint-free cloth and a small amount of distilled water.
7. Allow the printhead to dry for at least 10 minutes.
8. Reinsert the printhead and secure it with the latch.
9. Reinstall the ink cartridges.

Step 3: Update Printer Firmware

1. Make sure your printer is connected to a network with an active Internet connection.
2. Go to 123.hp.com/OJP8720 to download and install any available firmware updates.

Step 4: Run Automated Troubleshooting

Use the automated tools available in your HP Smart app or on the printer’s Embedded Web Server (EWS) to diagnose and fix the problem.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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