Error: 0xc19a0023

[Larry19481]

Error:  0xc19a0023 on HP Officejet 6500A e-All-in-One Printer-E710n   Said to turn printer off and turn back on, same error message.  Tried cleaning print head, same message

[Echo_Lake]

@Larry19481

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help,  I have a few troubleshooting steps we could try to fix the issue:  

• Turn on the printer.

• Make sure this printer is plugged into a direct wall, not a surge protector.

• Wait until the printer is idle and silent before you continue.

• Disconnect the USB cable from the rear of the printer(if connected). If your printer has a network or wireless connection, leave it connected.

• Remove the ink cartridges from the printer.

• With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

• Wait at least 60 seconds.

• Plug the power cord back into the wall outlet.

• Reconnect the power cord to the rear of the printer.

• Turn on the printer, if it does not automatically turn on.

  The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

• Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

• Reinsert the ink cartridges, and then close the ink cartridge access door.

• If you receive a prompt to print a calibration page, do so.

• If you disconnected the USB cable, reconnect it to the rear of the printer.

• Try to print.

Hope this helps! Keep me posted for further assistance.
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[SofiaML]

Hi community!

If you have an Officejet this error may be related to the ink system. Try following the steps in the link below:

https://support.hp.com/us-en/document/c06435019

SofiaML
HP Support Community