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‎11-18-2023 12:41 PM - edited ‎11-18-2023 12:43 PM

HP Recommended
Product: HP Neverstop Laser MFP 1200w

Hello Community !
I have a problem: After replacing a formater board my printer starts to be detected as NS MFP 1005w instead NS MFP 1200w and returns the error E12 (incompatible drum).

Looks like something wrong with my new formater board. Is it any way to patch it to be 1200w.

Thanks and Regards,
Nazar

1 person had the same question
5 REPLIES 5

‎11-18-2023 02:21 PM

HP Recommended

What part number did  you order? Units likely use different part numbers and you have the wrong one. Slim chances that HP has a firmware fix for that.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎11-18-2023 03:34 PM - edited ‎11-18-2023 03:36 PM

HP Recommended

Hi @Repairatrooper,

Before ordering a new formatter board, i provided serial number and model of my printer from back label, and also photo/serial of my Formatter board. 

Nazar_uk100001_0-1700346958012.png

 

My old Formatter board:

Nazar_uk100001_1-1700346376666.png

The new one:

Nazar_uk100001_2-1700346664816.png

 

The new one is real visually similar, but looks like FW is for NS MFP 1005w. I checked  1005w and 1200w has diffident  Imaging Drum (HP 109A vs HP 104A), so error#12 is suitable here if formatter board operates for 1005w but Drum is for 1200w.

 

Thanks,
Nazar

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‎11-18-2023 07:18 PM

HP Recommended

So the part number ordered and the one you received are the same? I asked for the partnumber for a reason and I am not sure why you did not answer my question.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎11-19-2023 12:31 AM

HP Recommended

Hi Repairatrooper,
yes part number is the same. 4RY26-60001.  Sorry if i did not provide clear answer before. 

 

Thanks,

Nazar

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‎11-19-2023 02:36 AM

HP Recommended

also i see that per https://www.partshere.com/ Formater board 4RY26-60001 is compatible with:

so does it means that i can switch 1005w to 1200w by some fw update?

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