Error 13.10.14

[Jon281280]

Cleared paper jam and still displaying error code 13.10.14

[Hawks_Eye]

Hi @Jon281280 

Welcome to the HP Support Community! Thanks for posting your query! 

We're here to help you get back up and running.

Thank you for already clearing the paper jam — I understand how frustrating it feels to still see the error code 13.10.14 after doing that. Let’s narrow this down together so we can get your printer back to normal.

Could you let me know the following details:

• Which HP printer model are you using?
• Where exactly did the paper jam occur — was it in the input tray, fuser area, duplexer, or another section?
• Did you remove all visible pieces of paper, including any small fragments?
• After clearing the jam, did you restart the printer or run any internal diagnostics?
• Is the printer connected via USB, network, or wireless?
• Are you seeing the error on the control panel only, or also in the HP App or on your computer?

Once I have this, I’ll guide you through the most accurate steps to clear the error and restore printing.

We're looking forward to helping you get back up and running! 

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

[Tzaidi]

Hi Jon281280 , 13.10.xx means output bin paper jam error, check the output bin for paper jam, sometimes output bin paper senor gets jammed.