Error 3 on printer

[GunGun19]

Error 3 on LaserJet Pro MFP M28-M31. Not my printer just trying to help troubleshoot.

[Sneha_01]

Hi @GunGun19,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Error 3 on the HP LaserJet Pro MFP M28-M31 printers typically indicates a paper jam or a paper-related issue. Here’s how you can troubleshoot and resolve this error:

Steps to Resolve Error 3 on HP LaserJet Pro MFP M28-M31:

Clear Paper Jams

• Turn off the printer: Press the Power button to turn off the printer.
• Open the input tray: Pull out the input tray and remove any jammed paper from inside the printer.
• Open the output tray: Check if there's any jammed paper visible from the output tray and remove it carefully.
• Check other areas: Open any other doors or panels on the printer where jammed paper could be stuck and remove it.
• Close all doors and trays: Make sure all doors, trays, and panels are securely closed.
• Turn on the printer: Press the Power button to turn on the printer and see if the error message clears.

Reset the Printer

• Sometimes, resetting the printer can resolve temporary issues.
• Turn off the printer: Press the Power button to turn off the printer.
• Unplug the power cord: Disconnect the power cord from the printer and wait for about 30 seconds.
• Plug in the power cord: Reconnect the power cord to the printer.
• Turn on the printer: Press the Power button to turn on the printer and check if the error is resolved.

Check Paper Loading and Condition

• Ensure that the paper being used is within the supported specifications for the printer.
• Adjust the paper guides in the input tray to fit the paper size snugly.
• Fan the paper stack before loading it to prevent sheets from sticking together.

Inspect Paper Path

• Inspect the entire paper path for any obstructions, debris, or torn pieces of paper that may be causing the error.
• Use a flashlight to check inside the printer for any small pieces of paper that may be difficult to see.

Check for Updates

• Ensure that the printer has the latest firmware installed. Firmware updates can sometimes resolve issues with paper handling and error messages.
• Visit the HP Support website, enter your printer model (LaserJet Pro MFP M28-M31), and download any available firmware updates.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support