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‎07-29-2020 09:23 AM

HP Recommended
Product: Laserjet CP 1525 nw
Operating System: macOS 10.15 Catalina

Yesterday I started to have printing problems with my Laserjet CP 1525 nw, computers are iMac running Catalina 10.15.6 and MacBook Pro on 10.15.5.

 

First it was Waiting for print job to finish, then this became lost connection to router.

 

I have repeated Error 49 messages. I have tried resetting printing settings, unplugging the printer and plugging back in, reinstalling the printer driver, turning everything (including router) off and then on, running HP Easystart June 2020 version), running HP Smart (neither can see the printer on wifi). The printer's blue wifi light flashes but will not connect to the router.

 

The printer recalibrates very hour or so.

 

I can print with the printer connected by USB.

 

Any help would be gratefully received.

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-29-2020 01:06 PM

HP Recommended

Do you have the latest firmware installed? Most 49 errors are caused by a print job containing commands the printer just does not understand and these issues are usually resolved with an update.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

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6 REPLIES 6

‎07-29-2020 01:06 PM

HP Recommended

Do you have the latest firmware installed? Most 49 errors are caused by a print job containing commands the printer just does not understand and these issues are usually resolved with an update.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎07-30-2020 01:10 AM

HP Recommended

Thank you for responding.

The computer software and printer software were and are fully up to date.

However, something interesting (in a good way) happened this morning.

I reinstalled the printer using HP Smart and the USB connection, and the printer then connected to the wireless network as normal. It seems to be working normally.

I suspect that you are right that a dodgy document yesterday was what triggered the problem.

Thank you for your help.

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‎09-08-2020 08:26 PM

HP Recommended

I am trying to update the firmware as you recommend but it won;t accept it when I try to do it through my computer. Is there a direct way through the printer to do it even though it wont connect to the router?

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‎09-09-2020 02:10 AM

HP Recommended

My printer has a USB port and an ethernet; have you tried using one of those? I don't think there is a way to update without some form of computer connection.

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‎09-09-2020 12:36 PM

HP Recommended

Yes. It won't allow me to update. It gets about 80% and then an error. I connect through the USB.

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‎09-09-2020 04:09 PM

HP Recommended

Sorry, this is beyond my technical abilities. Hope you find a solution.

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