Error 49 on M236dw printer

[MaratN]

Hello,

Suddenly the printer M236dw stopped working and the front panel shows 49.

The printer is available (network ping) for about a minute after start.

Resetting to factory defaults doesn't help. 

Please help

[Nal_NR]

Hi @MaratN,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with Error 49 on the M236dw printer.

If you have performed all the steps from this document and still having issues, then this might need one-on-one interactions with phone support.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[MaratN]

Hello Elohi,

Thanks for your reply.

Unfortunately, the document you shared is not related to the printer I have. Your document is about Enterprise printers.

I have HP LaserJet M236dw printer. I can only do EEPROM reset with 2 buttons pressed simultaneously - "Power" + "Download" (Arrow) buttons. I tried it a few times and it didn't help - at first I got Error 77 and then a minute later I got error 49 again. Then the printer reboots and returns to error 49 and orange blinking LED indicator. 

Is there any other software solution or it can be considered as hardware failure (formatter is dead??)? Frankly, I'm very frustrated to got this problem of HP hardware. It's a brand new printer I didn't even used a lot. 

With the best regards,

Marat 

[Nal_NR]

Hi @MaratN,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

This might require one-on-one interaction to fix the issue via remote assistance. 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

 If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!