Error 59.CO on HP Color LaserJet Pro M252dw

[rogaven]

My printer has been loyal to me for many years.
Now it is giving me the error: 59.C0
I have already read a lot, but the error is persistent.
Is there any chance of bringing my printer back to life or do I have to retire it after 9 years?

[A_Gayathri]

Hi @rogaven,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting the 59.C0 error on your HP Color LaserJet Pro M252dw. It typically indicates a problem with the ITB (Intermediate Transfer Belt) motor or the ITB itself. This error can also be caused by other issues, such as a problem with the fuser or the drive assemblies. 

Here's a step-by-step guide to troubleshoot and possibly resolve the issue:

Power Cycle the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 30 seconds.
• Plug the printer back in and turn it on.

Check for Paper Jams:

• Open all access doors and remove any paper jams or foreign objects.
• Ensure there are no obstructions in the paper path or around the ITB.

Inspect the ITB:

• Open the printer and locate the ITB (usually found in the area behind the toner cartridges).
• Check for any visible damage or misalignment.
• Ensure the ITB is properly seated and not obstructed.

Inspect the Toner Cartridges:

• Remove and reseat all toner cartridges.
• Check for any toner spills or leaks that might be causing the issue.

Perform an ITB Cleaning:

• If your printer has an ITB cleaning option in the maintenance menu, run it to see if that resolves the issue.

Reset the Printer:

• Perform a factory reset to clear any software glitches that might be causing the error.
• Refer to your printer’s manual for instructions on how to perform a factory reset.

Update Firmware: Update the firmware on an HP printer

• Ensure your printer’s firmware is up to date. Sometimes, firmware updates can fix bugs and errors.

Refer to this document: HP Color LaserJet Pro M252dwv User manual

I hope this helps. 

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Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[rogaven]

I have already carried out all the suggested recommendations several times.
There is probably hardware damage after all.
Now I have to consider whether it is worth repairing the printer or whether I should look for something new.
As I said, the printer is from 2015.
Nevertheless, I would like to thank you for your support.

[A_Gayathri]

Hi @rogaven ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!