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‎12-20-2023 03:49 PM - edited ‎12-20-2023 04:48 PM

HP Recommended
Product: HP LaserJet Tank MFP 2604sdw Printer

A bit of disclosure: I bought the said printer at Staples around a month ago, and I am a bit set back that its warranty has already expired.

I successfully connected the printer to my main network and used it for almost a month with no problems whatsoever.

After I moved it to a new location with a new Wi-Fi router, I followed the procedure to reset Wi-Fi (5s hold the i button, then click Wi-Fi and X buttons).

After that, every attempt to connect the printer results in Error 79 at the last step of connection. I have to turn off the router to go for a new try. Ethernet connection does not help at all. If I restart the printer after an error 79, it is indeed connected to the network, but it doesn't work and doesn't respond even to a Copy button.

Screenshot 2023-12-20 at 17.42.19.png

photo_2023-12-20 17.48.46.jpeg

 

When trying to connect using Wi-Fi direct option, I get a Bluetooth Error for some reason:

Screenshot 2023-12-20 at 17.38.46.pngScreenshot 2023-12-20 at 17.39.30.png

 

I understand this might be a firmware error, but how do I update the firmware in this case?

 

Thank you!

 

[UPD1] I am trying the setup process with both macOS laptop and iPhone.

[UPD2] Even when I put the printer to WifI discovery mode, then restart and use Ethernet, I still have like 5-10 seconds when it is responsive to say, Copy button and that's all. 

3 people had the same question
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