Error 83C0000B on OfficeJetPro 9022e - Firmware error

[ITStillSaysNo]

I have been trying in vain to get answers from HP for weeks & am getting nowhere. I see others are having the same issue and hope someone has had more luck! 
For weeks my printer has done nothing except show the error code 83C0000B on a blue screen. It makes zero difference if I switch this off at the mains, directly into the wall or otherwise, or how long it is off for.

Someone on HP social media suggested this is a firmware issue and I need to update the printer “firmware” but I do not know what this means or how to do this. Here is the link in case anyone does? 

https://ftp.hp.com/pub/softlib/software13/printers/OJP9020e/2313A/OJP9020e_2313A.exe

They’ve now told me they can’t help me but I’ve tried every route to find an accessible one and a solution but clearly need to call HP to resolve, which I can’t do due to disability. 
This is a discriminatory catch 22 HP and terrible customer service! Please, please someone help! 
I am unwell and really need to urgently print papers. Thanks 🙏 

[Bob_Headrick]

It is my understanding that HP teams are working diligently to address the blue screen error affecting a number HP OfficeJet Pro 9020e series printers. HP is recommending customers experiencing the error contact the customer support team for assistance at https://support.hp.com. 

I just escalated your case to a moderator and you should be assisted by the HP Support team.

[ITStillSaysNo]

Thank you Bob, good to hear 🙏 

[Bob_Headrick]

Were you contacted by an HP Support agent through private messsaging?  I would have eexpected them to first post in the thread here and then send a private message asking for more information.  

Please let me know if you still have the issue (which will be likely if your printer has not been replaced by HP...).

[Rainbow23]

Hi @ITStillSaysNo,

Welcome to the HP Support Community. 

We would need some information related to this issue to escalate this case. This information cannot be shared on a public post.

I have sent you a private message to get this information. Please reply to this in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

[ITStillSaysNo]

Thank you. Sadly I still have no help, since raising this in May 😔 And I really need help & a working printer right now, with all I am going through health wise. 
I appreciate your efforts as a volunteer. If you could escalate again for me and explain that due to disability I cannot call the support team and am totally reliant on HP extending me the reasonable adjustment to engage with me via email, text, videocall or live chat - none of which I can instigate or progress. I have got nowhere in nearly 2 months, while undergoing chemotherapy. This is very very poor customer service from HP and I hope with your help they can assist me, as promised but never followed up by their social media team (or whoever they passed to)

[Bob_Headrick]

Did you reply to the private message from @Rainbow23?  If so, did you mention the communication needs?  I will ask to have this case looked into again for you.