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‎05-16-2023 06:43 PM - last edited on ‎05-24-2023 04:03 PM by Retired

HP Recommended

For anyone in Australia playing along at home I spoke to HP Australia by phone this morning ([Personal Information Removed]) - replacement printer being sent to me directly from HP. Will take up to 5 working days but thankfully we now have a solution (i.e. the failed firmware update cannot be fixed).

3 people found this reply helpful
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‎05-19-2023 01:54 AM

HP Recommended

Bonjour,
Même problème pour moi.
Fidèle client de HP, J'espère qu'il vont mettre tout en oeuvre pour trouver une solution.
Plus nous serons nombreux à déclarer le problème, plus nous aurons de poids.
Enfin je le souhaite.

 

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‎05-20-2023 01:24 PM - last edited on ‎05-20-2023 06:30 PM by Retired

HP Recommended

Case opened [personal info removed] since May 14  no reaction from HP
Case ouvert depuis 14/5 aucune réaction de la part de HP.

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‎06-05-2023 10:08 AM

HP Recommended

HI

Same issue as many others by all accounts.

Could you please advise on remedy for error as printer totally unusable.

Many thanks

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‎06-07-2023 05:10 PM

HP Recommended
@S_J_W1 wrote:

HI

Same issue as many others by all accounts.

Could you please advise on remedy for error as printer totally unusable.

Many thanks

Did you send @Raj_05 the information as requested in the post here?  


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎06-08-2023 10:19 AM

HP Recommended

Hi Bob

 

No. I sent the information to Rainbow23 and am waiting for another dept. to contact me.

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‎06-16-2023 08:05 AM

HP Recommended

Hi, there is no fix to the problem and HP (at least in France) decided to replace the printers. My replacement finally arrived this week. 

1 person found this reply helpful
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‎06-20-2023 04:02 AM

HP Recommended

Hi Serge

Thanks for your help. HP are sending me a new printer.

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‎06-20-2023 05:30 AM

HP Recommended

Great!

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