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‎09-03-2024 06:14 PM

HP Recommended
Product: HP Smart Tank 7602 All-in-One
Operating System: Microsoft Windows 11

I tried updating the firmware on my 7602 Smart Tank today. It bricked the printer. Error 8AF30001.
I've unplugged and re-plugged the printer, no luck.
I tried the procedure in https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Error-8AF30001-on-Smart-Tan.... I reach the menu with the three buttons illuminated, but I can't select the "Reflash" option...the left and right buttons don't move the menu, and pressing "?" executes something, but does not reflash.
Would appreciate any suggestions. Thanks.

Category:
1 person had the same question
3 REPLIES 3

‎09-05-2024 05:02 AM

HP Recommended

Hi @davetpg,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

I understand that you are having issues with Error 8AF30001.

 

Since you have already performed the required steps, I am sending you a private message because fixing the issue might require one-on-one interaction. 

 

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No

‎09-05-2024 01:13 PM

HP Recommended

Hello Elohi_NR,
Thanks for your response. I was able to resolve the issue yesterday after repeatedly trying the procedure...the left button in the maintenance and diagnostic display  started working (I'm not sure why) and I was able to reflash the printer.

Was this reply helpful? Yes No

‎09-06-2024 10:56 AM

HP Recommended

Hi @davetpg,

 

That's fantastic news. Do keep us posted if anything in the future. Take care. 

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No
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