Error C2FE015D

[Erik-Alexandre]

Hello,

I just got this printer from my recently deceased grand-father and when the printer turns on, it briefly shows the error C2FE015D and the Power, Wireless, Print Pictures, Exclamation Point and Automatic Response are flashing constently with a white screen..

Is there any way to get details about this error? The only place I found information on thw whole internet about this error is in this forum on a post by another user, but never got any real answer. I want to know if it is repairable or I'm better to throw this printer away.

Thank you.

[A_Gayathri]

Hi @Erik-Alexandre ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting the error code C2FE015D on your HP Photosmart Premium Fax e-All-in-One Printer (C410a) typically indicates a problem with the printer's hardware, particularly related to the printer’s scan mechanism or the internal components.

Troubleshooting Steps:

Power Cycle the Printer:

• Unplug the printer from the power source.
• Wait for about 1-2 minutes, then plug it back in and turn the printer on to see if the error persists.

Check for Jams:

• Carefully inspect the printer for any paper jams or foreign objects in the paper tray, scanner area, or other internal compartments.
• Gently remove any visible obstructions.

Reset the Printer:

• A hard reset may help clear internal errors.
• To reset, turn the printer off, unplug it, wait 30 seconds, and plug it back in while holding the "Cancel" and "Wireless" buttons simultaneously. Keep holding them until the printer resets.

Update or Reinstall Drivers: HP Photosmart Premium Fax e-All-in-One Printer - C410a

• Ensure that your printer drivers are up-to-date on your computer. Sometimes, outdated software can trigger errors on older printers.
• You can download the latest drivers from HP’s official website.

Refer to this document: HP Photosmart Premium Fax Refurbished e-All-in-One User manual

I hope this helps. 

Take care and have a good day.

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