Error Code 0 - HP Envy 6032 - Can't Resolve Error

[CPayne1]

Hi there

I have a HP Envy 6032 printer. All my ink cartridges are received from HP Instant Ink.

I installed a new colour cartridge a couple of months ago. I used the printer without issue after that. I then came back to use my printer the other day and all lights are on (except for the X and down arrow) and the code '0' is displayed.

I have turned the printer off and on again and turned it off at the plug. I have also removed the cartridges and cleaned the contacts on the cartridge and in the printer and reinstalled them. I have also realigned the printer (the printer will happily print off an alignment sheet) too. None of these have resolved the problem.

I have also additionally gone back through set up and checked that all the firmware is up to date (I am told that it is). Again, this has not resolved the problem.

I now have a printer that is useless and won't print for seemingly no reason.

Please help. Thanks

[A_Gayathri]

Hi @CPayne1,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.