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‎10-15-2022 09:01 PM - last edited on ‎10-18-2022 06:08 AM by Retired

HP Recommended
Product: HP OfficeJet 8012 All-in-One Printer
Operating System: Microsoft Windows 11

The printer screen is displaying: ERROR CODE 0XB340CE67 on a white background.
All the LED touch menu lights are flashing.

The power and WIFI lights are also flashing.

The virtual assistant and the HP Print + Scan doctor have not solved the problem.

Any help greatly appreciated!
Cheers, Dot

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-19-2022 01:36 PM - last edited on ‎08-20-2024 08:14 AM by Retired

HP Recommended

@DotH_au

 

Welcome to the HP Support Community.

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Also, try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎10-19-2022 01:36 PM - last edited on ‎08-20-2024 08:14 AM by Retired

HP Recommended

@DotH_au

 

Welcome to the HP Support Community.

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Also, try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No

‎10-24-2022 04:32 AM

HP Recommended

Thanks @betty0610 - that seems to have done the trick - we are up and running again!

Was this reply helpful? Yes No
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