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‎08-28-2023 10:00 PM

HP Recommended
Product: HP OfficeJet 5255 All-in-One Printer
Operating System: Microsoft Windows 11

I've tried to print but I keep getting this code 0XB865D646. I've tried turning it on and off and tried "Fix & Diagnose" but nothing works.

1 REPLY 1

‎08-31-2023 10:43 AM

HP Recommended

@LostJane 

 

Welcome to the HP support community.

 

I understand that you are getting an 0XB865D646 error, I am glad to assist you.

You might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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