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‎07-22-2021 12:01 PM

HP Recommended
Product: HP Smart Tank Plus 651
Operating System: macOS 10.13 High Sierra

Help! This printer has been nothing but trouble. It won't print anything beyond a simple document and now it's flashing and giving me this error code! Any ideas? It's a brand new printer that has never really worked very well.

Thanks!

Category:
2 people had the same question
1 REPLY 1

‎07-23-2021 07:36 AM

HP Recommended

@Jane_Slessor

 

Welcome to the HP Support Community.

 

Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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