Error Code 0XC4EB9343

[wilsonhew]

Hi,

When I boot my HP 3540 Deskjet, I received error code 0XC4EB9343 on the screen. And it is not able to perform copy or scan. 

Any idea what the error code is? Tried searching but I don't find anything. Appreciate any feedback or reply.

Thanks in advance.

Regards.

Wilson

[RnRMusicMan]

Hi @wilsonhew,

Welcome to the HP Forums!

I see that you are getting the Error Code 0XC4EB9343, with your HP Deskjet 3540 printer. I am happy to help you with this error code issue!

Are you using Genuine HP Ink Cartridges, or refills?

Are any of your Ink Cartridges empty, or low?

In the meantime, this error code stands for an Ink System Failure. Please try the steps within this guide, 'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a 'C2...' Error M..., to help with resolving the error.

Hope to hear from you soon!

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[wilsonhew]

Hi @RnRMusicMan,

Thanks for your reply. I have checked the link you sent. However, I'm having issue with scanning and copying. No issue with printing.

Yes, I'm using 100% original HP ink.

Regards,
Wilson

[RnRMusicMan]

Hi wilsonhew,

I would recommend a hard reset, by going to this post, How to perform a Hard Reset, by @Rich1. It is important that the printer's power cable is plugged directly into the wall outlet, and not a surge protector. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.

When you scan or copy and lift the lid do you see a scanner bar moving and a light turning on? If not, I would have to assume this issue is a hardware malfunction with the printer, and will need to be serviced/or replaced. Please contact HP, phone support for further assistance. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.

Best of luck! 

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[aztec2016]

Hi Wilson

I have the same error code and do not know what to do. Have tried almost everything from the net. Could you resolve yours? If yes could you please let me know how?

Thanks!

Arjun

[wilsonhew]

Hi Arjun,

No, unfortunately. My workaround is - throw away the HP printer (It was the second HP printer I had to e-waste), and I changed to Canon. I am a happy user now. 

Regards,

Wilson