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‎10-07-2019 12:06 PM

HP Recommended
Product: Officejet Pro X576dw MFP
Operating System: Microsoft Windows 10 (64-bit)

Hello everyone,

 

I keep receiving the error code 0x6100002d on my HP Officejet Pro X576dw MFP printer. The error occurs seemingly randomly. Over the weekend, the error occurred once and stopped the rest of the weekend. This morning, it has occurred three times.

 

The first time it occurred, I watched this video from HP's YouTube channel. While the printer is different, the error code is the same so I thought it relevant. I checked the shaft in the video and everything looks fine. (I can provide pictures if desired).

 

Is there something I'm missing or anything else I could look at? My printer is out of warranty, so that is not an option.

 

Thanks!

2 people had the same question
1 REPLY 1

‎10-08-2019 01:58 PM

HP Recommended

The error still persists. Any thoughts?

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