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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Error Code 0xb8111cb0

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1 REPLY 1
09-10-2024 08:56 AM
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
The error code 0xb8111cb0 on your HP OfficeJet 4630 generally indicates a problem with the printer’s ink system or a hardware issue. Here are steps to troubleshoot and potentially fix this issue:
**1. Check Ink Cartridges and Printhead
Reinstall Ink Cartridges:
- Turn on the printer and open the ink cartridge access door.
- Remove the ink cartridges and reinstall them, making sure they are properly seated and clicked into place.
Inspect Cartridges:
- Check the ink cartridges for any signs of damage or leaks.
- Ensure the cartridges are not empty and are installed correctly.
Clean Printhead Contacts:
- Turn off the printer and open the access door.
- Remove the printhead (if removable) and gently clean the electrical contacts with a soft, lint-free cloth. Do not touch the nozzles directly.
**2. Perform a Hard Reset
- Power Cycle the Printer:
- Turn off the printer.
- Unplug it from the power source.
- Wait for 60 seconds.
- Plug the printer back in and turn it on.
**3. Update or Reinstall Printer Drivers
Update Drivers:
- Visit the HP Support website and download the latest drivers for your OfficeJet 4630.
- Install the drivers and follow the on-screen instructions.
Reinstall Printer Software:
- Uninstall the current printer software from your computer.
- Restart your computer.
- Reinstall the printer software from the HP website.
**4. Check for Firmware Updates
- Update Firmware:
- Check for firmware updates on the HP Support website.
- Follow the instructions to download and install any available updates.
**5. Inspect for Hardware Issues
Check for Obstructions:
- Open all access doors and check for any paper or other obstructions inside the printer.
Inspect for Physical Damage:
- Look for any signs of physical damage to the printer or its components.
**6. Reset Printer Settings
Perform a Factory Reset:
- If the issue persists, consider performing a factory reset on your printer. Refer to the printer’s manual or the HP website for instructions on how to perform a factory reset. This will restore the printer to its default settings.
I hope this helps.
Take care and have a good day.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
Rachel571
HP Support
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