Error Code 0xb8111cb0

[Richard245GT]

HP Printer Officejet 4630, was working fine but now comes up with above error code. 

How can i fix this please?

[Sneha_01]

HI @Richard245GT 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code 0xb8111cb0 on your HP OfficeJet 4630 generally indicates a problem with the printer’s ink system or a hardware issue. Here are steps to troubleshoot and potentially fix this issue:

**1. Check Ink Cartridges and Printhead

Reinstall Ink Cartridges:

• Turn on the printer and open the ink cartridge access door.
• Remove the ink cartridges and reinstall them, making sure they are properly seated and clicked into place.

Inspect Cartridges:

• Check the ink cartridges for any signs of damage or leaks.
• Ensure the cartridges are not empty and are installed correctly.

Clean Printhead Contacts:

• Turn off the printer and open the access door.
• Remove the printhead (if removable) and gently clean the electrical contacts with a soft, lint-free cloth. Do not touch the nozzles directly.

**2. Perform a Hard Reset

• Power Cycle the Printer:
  • Turn off the printer.
  • Unplug it from the power source.
  • Wait for 60 seconds.
  • Plug the printer back in and turn it on.

**3. Update or Reinstall Printer Drivers

Update Drivers:

• Visit the HP Support website and download the latest drivers for your OfficeJet 4630.
• Install the drivers and follow the on-screen instructions.

Reinstall Printer Software:

• Uninstall the current printer software from your computer.
• Restart your computer.
• Reinstall the printer software from the HP website.

**4. Check for Firmware Updates

• Update Firmware:
  • Check for firmware updates on the HP Support website.
  • Follow the instructions to download and install any available updates.

**5. Inspect for Hardware Issues

Check for Obstructions:

• Open all access doors and check for any paper or other obstructions inside the printer.

Inspect for Physical Damage:

• Look for any signs of physical damage to the printer or its components.

**6. Reset Printer Settings

Perform a Factory Reset:

• If the issue persists, consider performing a factory reset on your printer. Refer to the printer’s manual or the HP website for instructions on how to perform a factory reset. This will restore the printer to its default settings.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support