Error Code 620192EA HP Officejet 9015

[FRSmithSr]

I notice two other guys had this printer error, restarted and it came back same error.

Need some help on how to fix this error.

[msdajanke]

My printer has 1/3 of a page out and I don't know what to do. 

I am working at home and do not have time to waste.  HELP!!

What should I do? Printer will not turn off either.

[TEJ1602]

@FRSmithSr and @msdajanke, Welcome to HP Support Community!

Follow the steps below-

Remove the ink cartridges and reset the printer

1. Remove the ink cartridges from the printer.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait at least 60 seconds.

5. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

6. Turn the printer on.

7. Reinsert the ink cartridges, and then close the ink cartridge access door.

8. If you receive a prompt to print a calibration or alignment page, do so.

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

Try printing.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!