Error Code C9C70000, Cartridge not moving, unable to get on line to update.

[SouthernGal333]

The printer has an error code C9C70000.  The Cartridges will not move to access them.  The printer is offline and will not connect to the wifi to update it firmware.

[Betty0610]

@SouthernGal333

Welcome to the HP Support Community.

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!