Error Code C9C70000 on HP Office Jet Pro 6968 ?

[TucsonTom1]

Error Code C9C70000  on power up of HP OfficeJet Pro 6869. What does it mean?

[Kumar0307 · Accepted solution]

@TucsonTom1

Welcome to the HP Support Community!

I'm afraid this is a hardware failure with the printer. Power resetting the printer and Updating the printer firmware may resolve this issue, let us try these steps that : 

Step 1: Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.

2. Wait at least 60 seconds.

3. Reconnect the power cord to the rear of the printer.

4. Turn ON the printer, if it does not automatically turn on.

5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Step 2: Update the printer firmware

Click here to download and install the latest firmware from your computer.

Click here to know different methods of updating printer firmware.

Step 3: Check if the print carriage is moving freely.

Refer to this document

Note: If you are able to bypass the error code on the printer screen, a factory reset can be performed on the printer to resolve this issue.

Let me know how this goes.

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