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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Ajebiker
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Error Code DB363C5C

HP Recommended
HP Office Jet Pro 7720

I have just plugged in my printer for the first time and am getting Error code DB363C5C

 

Can anyone help

 

Rgds

Alan

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
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HP Recommended

@Ajebiker

 

Welcome to the HP support community.

 

I understand that you are getting the DB363C5C error code, I am glad to assist you.

Follow these steps to fix the issue:-

Perform a power reset, reset the printer to recover from printer errors or failures.

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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