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Locked

‎11-27-2021 05:38 PM

HP Recommended
Product: Envy 5055 Printer
Operating System: Microsoft Windows 10 (64-bit)

What does Error Code OXB3B55978 mean and how do I get it to clear so I can print?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-30-2021 08:36 AM

HP Recommended

Hi @Mpatton54,

 

I'd like to help!

 

I understand you are receiving a "B305" error on the printer screen.

 

We can perform a factory defaults on the printer to resolve the issue

 

 To restore the printer to the original factory defaults

 

1. On the printer control panel display, from the Home screen, swipe left to see ( Setup ) and touch ( Setup ).

2. Touch Tools, touch Restore Factory Defaults, and then follow the onscreen instructions

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎11-30-2021 08:36 AM

HP Recommended

Hi @Mpatton54,

 

I'd like to help!

 

I understand you are receiving a "B305" error on the printer screen.

 

We can perform a factory defaults on the printer to resolve the issue

 

 To restore the printer to the original factory defaults

 

1. On the printer control panel display, from the Home screen, swipe left to see ( Setup ) and touch ( Setup ).

2. Touch Tools, touch Restore Factory Defaults, and then follow the onscreen instructions

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

1 person found this reply helpful
Was this reply helpful? Yes No
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