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Mpatton54
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Message 1 of 2
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Flag Post

Solved!

Error Code OXB3B55978

HP Recommended
Envy 5055 Printer
Microsoft Windows 10 (64-bit)

What does Error Code OXB3B55978 mean and how do I get it to clear so I can print?

1 ACCEPTED SOLUTION

Accepted Solutions
Jay_G24
HP Support Agent
HP Support Agent
19,149 19,084 1,502 1,776
Message 2 of 2
Flag Post
HP Recommended

Hi @Mpatton54,

 

I'd like to help!

 

I understand you are receiving a "B305" error on the printer screen.

 

We can perform a factory defaults on the printer to resolve the issue

 

 To restore the printer to the original factory defaults

 

1. On the printer control panel display, from the Home screen, swipe left to see ( Setup ) and touch ( Setup ).

2. Touch Tools, touch Restore Factory Defaults, and then follow the onscreen instructions

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say Thanks” for helping!

View solution in original post

1 person found this reply helpful
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1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
19,149 19,084 1,502 1,776
Message 2 of 2
Flag Post
HP Recommended

Hi @Mpatton54,

 

I'd like to help!

 

I understand you are receiving a "B305" error on the printer screen.

 

We can perform a factory defaults on the printer to resolve the issue

 

 To restore the printer to the original factory defaults

 

1. On the printer control panel display, from the Home screen, swipe left to see ( Setup ) and touch ( Setup ).

2. Touch Tools, touch Restore Factory Defaults, and then follow the onscreen instructions

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say Thanks” for helping!

1 person found this reply helpful
Was this reply helpful? Yes No
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