Error Code OXB86A3646

[LizzyO]

My warranty ran out on the 21st Dec and now I have this error code. Does anyone happen to know what it could mean please? I have instant ink and am waiting for a new cartridge so I wonder if this has anything to do with it? 

All help gratefully received! Many thanks, Lizzy.

[Kumar0307]

@LizzyO, Welcome to the HP Support Community! I’m here to help.

I understand the printer is stuck at this error. This error has nothing to do with the ink cartridge. Insert one ink cartridge and check for the error.

Check if you can bypass the error to access the home screen of the printer.

If yes, let us try this:

Go to Setup > Tools > Restore to factory defaults

Note: You will have to reconnect the printer to the wireless network after the reset

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

If this does not help, unplug the power cable and hold the power button down for 10-15 seconds and release it. Power on the printer and check.

Update the printer firmware

Click here to download and install the latest printer firmware from your computer.

Click here to know different methods of updating printer firmware.

Check for any jams inside the printer and make sure the carriage is moving freely.

Refer to - Paper Jam Error

If the error persists, I'm afraid this is a hardware failure. 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!