Error Code OXB8DA5440

[Sarahlovesshoes]

Bought and installed the printer yesterday and signed up to Instant Ink. This mornig the printer shows a message saying "Instant Ink Cancelled. Your printer is no longer enrolled in HP Instant Ink.  It can continue to us HP Instant Ink Ready cartridges, but not HP Instant Ink program cartridges" and then the error code OXB8DA5440 and multiple flashing lights.

Turned it off at the mains and the message came back but not the error code.

Anyone know what I need to do?

[asmita6658]

@Sarahlovesshoes

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there seems to be an issue with the "0x.." error.

Appreciate you trying the steps. Don't worry, I'm here to help! 

Let's try these steps -

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

Also, try updating the printer's firmware -

1) On the printer control panel display, from the Home screen, touch ( Setup ).
2) Touch Tools.
3) Touch Update the Printer.
4) Touch Check Now.

Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. 

Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

Hope this helps!

Let me know how that goes.

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